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Team Thames
General contact email for the Thames Festival Trust team.
Thames Festival Trust understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used primarily to protect your purchases and attendance at events and also keep you informed about the activities of Thames Festival Trust.
We will use the information that we collect about you in accordance with:
Mailing list: As part of the registration process for our mailing list, we collect personal information, which includes:
The data we hold may be used by us for the following purposes:
We don't rent or trade mailing lists with other organisations and businesses.
We use a third-party provider, Mailchimp to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can find more information on Mailchimp's privacy notice here. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.
Ticketing Data: When you purchase a ticket/s online for one of our events through the Totally Thames website you will be directed to a third-party booking system to complete your ticket transaction. As part of this transaction you will be asked for your name, address, email and contact number. We do not store any of this data and will only use your name and email address to keep you informed of your upcoming booking.
We do not share your personal details with any other company without your consent.
Thames Festival Trust may share anonymised personal information with other organisations, particularly Arts Council England, who use this to analyse our audience development programmes, ticket sales and self-generated funding to understand the impact of the public investment made in Thames Festival Trust.
Many of the events at Thames Festival Trust are presented in partnership with other artistic organisations and promoters. We will let them know about your booking and share your name and postcode, but we would not share any other contact details, sensitive information or your payment details.
Cookies are small packets of information stored by a web browser on your computer. Our website uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how audiences use our site and to monitor how our site is performing.
We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address (anonymously) and neither Totally Thames or Google associate your IP address with any personally identifiable information.
More information on Google’s cookie policy can be read here.
If you wish to change your cookie settings in your browser then the following links may be useful:
There are two main types of cookies: session cookies and persistent cookies.
Session cookies are removed from your computer when you close your browser and are mainly used, for example, to store information about the items in your shopping basket.
Conversely, persistent cookies remain stored on your computer until they are deleted or they reach their expiry date. This type of cookie is often used to anonymously track your activity on a website so the website owner can analyse the data to see if there are ways they can improve their website.
There are many reasons why a website may use cookies, however, the important thing to know about them is they are harmless.
Like every other website on the Internet, we also use cookies. We mainly use them to help us understand how our website is performing. We certainly do not store any personal information, like your name or address. As there are only a few cookies used on this website, we have listed them all here.
CraftSessionId
Created by the Content Management System (CMS) to determine if a user is logged into the CMS or not.
CRAFT_CSRF_TOKEN
Created by the Content Management System (CMS) and used as protection against Cross-Site Request Forgery attacks (CSRF), where form submissions can be hijacked.
returningVisitor
A check to determine if the user has previously visited the website to control visibility of modal popups.
Google Analytics: __ga, __gat, __gid
We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address (anonymously) on its servers in the United States, and neither Thames Festival Trust or Google associate your IP address with any personally identifiable information.
A mixture of both persistent and session cookies are used to enable Google to determine whether you are a return visitor to this site and to track the pages that you visit during your session. More information about Google’s cookie policy can be read at www.google.com/intl/en/analytics/privacyoverview.html
Most browsers allow you to refuse to accept cookies, however blocking cookies will have a negative impact upon the usability of some websites. Managing cookies for each browser differs, so we advised searching online for advice for your specific browser.
We may amend this privacy policy from time to time to ensure it remains up-to-date and continues to reflect how and why we use your personal data. The current version of our privacy policy will always be posted on our website. This privacy notice was last reviewed in June 2023.
You are entitled to view, amend, or delete the personal information that we hold. Please contact us on the below to make any amendments or if you have any queries.
Email: [javascript protected email address]
Post: Data Queries, Thames Festival Trust, 7 Bell Yard, WC2A 2JR, United Kingdom
General contact email for the Thames Festival Trust team.