Everything you need to know about our terms & conditions regarding ticket purchases.
Once paid for, tickets are non-refundable and non-transferable.
Totally Thames takes no responsibility for tickets purchased from unauthorised agents or other sources which are therefore invalid.
Totally Thames is not liable for any tickets that are lost or stolen.
Totally Thames and event promoter are not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or the cancellation of any event.
If an event is cancelled or rescheduled and the new date is not acceptable, the full tickets value will be refunded to the original payment method excluding any postage or transaction fees.
Donations are non-refundable.
Tickets must not be sold for profit or commercial gain by any outlet other than Totally Thames or one of its authorised agents.
Failure to comply with these ‘Terms & Conditions’ will make your ticket and transaction void.
Concessions
Students or under 16s
Over 60s
Job Seeker Allowance (JSA)
Registered disabled or Disability Living Allowance (DLA)
Employment and Support Allowance (ESA) or Incapacity Benefit (IB)
Valid ID must be shown
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Team Thames
General contact email for the Thames Festival Trust team.
